FAQ

Call the police and get a report if applicable or get a written statement from all involved as well as witnesses, and photo damages. If not drivable, have vehicle towed to Prospect Auto.

No, you are NOT required by law to get more than one estimate from any license

No, you have the right to choose the body shop of your choice (in this case, Prospect Auto).

No, an appointment is not necessary- however, setting an appointment will get you serviced quicker.

Present their estimate to the body shop for review to ensure all damages are addressed. We will address any missed or hidden damages directly with the insurance company on your behalf

We can “estimate” your repair time in the shop barring additional parts needed or hidden damages found during the repair process.

Yes, we will keep you informed every step of the way by the method of your choosing.

Upon completion of the repairs, when you come to pick up your vehicle, we collect the deductible on behalf of the insurance company.